Cancellation & Refund Policy
At The Haventra, we strive to provide our guests with the utmost flexibility while ensuring fair practices for all parties involved. We understand that plans may change unexpectedly, and our cancellation policy has been designed to accommodate such situations while maintaining operational fairness.
1. Check-In & Check-Out Policy
- Check-In Time: 12:00 PM
- Check-Out Time: 11:00 AM
Early check-in or late check-out is subject to room availability and may incur additional charges.
2. Cancellation Policy
Cancellation charges are calculated based on the time remaining until the scheduled check-in time, which is 12:00 PM on the arrival date.
| Cancellation Period | Refund Applicable |
|---|---|
| 7 days or more before check-in | 100% refund — Free Cancellation |
| 48 hours to 7 days before check-in | 50% refund of the total booking amount |
| Less than 48 hours before check-in | No refund |
How to Cancel
Guests must cancel their reservation through their respective booking platform, such as MakeMyTrip, Agoda, direct website, or any other platform used for booking.
Guests must also inform The Haventra directly about the cancellation through the following contact details:
Email: info@thehaventra.com
Phone: +91 849 581 7226
Failure to notify the hotel directly may result in processing delays. The cancellation will be considered effective only when both the booking platform cancellation and direct intimation to the hotel are completed.
3. Modifications & Rescheduling
Any request to modify or reschedule a reservation must be communicated to The Haventra via email and phone as early as possible.
Email: info@thehaventra.com
Phone: +91 849 581 7226
Modifications are subject to room availability and may result in a change in room rates.
The cancellation policy will apply to the original booking dates if a modification or reschedule request is not confirmed by the hotel.
4. No-Show Policy
In the event that a guest does not show up for the reservation without prior cancellation, no refund will be issued. The full amount of the booking will be retained.
5. Early Departure
If a guest chooses to shorten their stay or check out earlier than the scheduled departure date after check-in, no refund will be granted for the unused portion of the reservation.
6. Refund Processing
- Refunds, where applicable, will be processed within 7–10 business days through the original payment method.
- Transaction fees, payment gateway charges, and bank processing fees, if any, are non-refundable.
- Prepaid, promotional, or discounted bookings may be subject to separate non-refundable terms, as specified at the time of booking.
7. Force Majeure
In the event of unforeseen circumstances beyond our control, such as natural disasters, pandemics, government-imposed travel restrictions, strikes, or other acts of God, The Haventra reserves the right to provide credit vouchers for future stays instead of cash refunds.
The hotel will work with guests to find a suitable resolution on a case-by-case basis.
8. Policy Modifications
The Haventra reserves the right to modify or amend this Cancellation & Refund Policy at any time to align with operational needs.
Guests are encouraged to review this policy before making a reservation.
9. Contact Us
For any questions or assistance regarding reservation, cancellation, or refund, please contact our team:
Phone: +91 849 581 7226
Email: info@thehaventra.com